In some cases, product names from Amazon Vendor Central may fail to populate correctly within the Incremental platform. This is due to the fact that Amazon does not provide this information in API reports but only within CoOps reporting. When this happens, the system automatically assigns a placeholder name in the following format: Automated_{ASIN}
To correct this, we’ll need a full catalog export from your Amazon Vendor Central account.
Exporting Amazon Vendor Central Product Catalog
To correct this, we’ll need a full catalog export from your Amazon Vendor Central account.
Step 1: Log in to Amazon Vendor Central
- Access your Vendor Central account using your credentials
Step 2: Navigate to the Catalog Report
- Click the menu icon (top-left corner) to open the sidebar
- Select Reports
- Click Retail Analytics
- Navigate to the Catalog tab
Step 3: Generate the Full Catalog Report
- No filters or field adjustments are needed
- Click Refine Results to load the full catalog
Step 4: Download the Report
- Above the report table, select either:
- Download as CSV, or
- Download as Excel
- You’ll see a message:
“Your report has been requested. View and manage your downloads.” - Click View and manage your downloads
- In the download manager:
- Wait for the report to be ready
- Click Download
Step 5: Submit a Support Ticket
Once your report is downloaded:
- Do not modify the file
- Submit a support ticket to the Incremental team
- Attach the exported catalog file
Be sure to include:
- Organization name as displayed in the Incremental platform
- Account name as displayed in Amazon Vendor Central
- Description of the issue (mention “Automated product names”)
- Any additional relevant context
What Happens Next
Once the request is received:
- Our internal team will review and triage the issue
- Product names will be updated using the provided catalog data
- You’ll be notified once the issue has been resolved